1. General Policy
Hetch Foundation is a non-profit organization committed to creating social impact through awareness programs, community initiatives, and charitable activities. All donations made to the Foundation are voluntary contributions intended to support these causes.
2. Exceptions for Refunds
Duplicate Transaction: If a donor has accidentally made multiple payments for the same purpose.
Incorrect Amount: If an incorrect donation amount was entered due to an error.
Unauthorized Transaction: If a payment was made without the donor’s consent (subject to verification).
3. Refund Request Process
Send an email to: info@hetchfoundation.com
Include:
Full Name
Contact Details
Transaction ID
Date of Donation
Amount Donated
Reason for Refund Request
4. Approval & Processing
By submitting your contact details, you agree to receive responses and updates via email, SMS, or call. You may opt out at any time by contacting us.
5. Cancellation Policy
Once a donation is made, it cannot be canceled.
Donations allocated to ongoing campaigns or programs are immediately utilized for social initiatives and therefore are not eligible for cancellation.
6. Payment Gateway Charges
- Any applicable payment gateway charges or transaction fees may be deducted from the refund amount.
- The Foundation is not responsible for delays caused by banks or payment service providers.
7. Changes to the Policy
Hetch Foundation reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
8. Contact Information
For any queries related to donations, refunds, or cancellations, please contact:
Hetch Foundation
Email: hf606969@gmail.com
Phone/WhatsApp: +91 73306 06969