Chapter 5 – Hetch Foundation

Set communication expectations that protect driver attention instead of demanding replies during a journey. [...]

Make feedback accurate by distinguishing the rider’s service from delays elsewhere in the delivery process. [...]

Give clear access information and accept reasonable delays without asking a rider to hurry through traffic. [...]

Design delivery expectations around traffic, waiting, access and safe parking instead of assuming uninterrupted movement. [...]

Review rest, delays, defects and near misses alongside delivery times so the dashboard reflects how the journey was completed. [...]

A relief driver must be qualified, prepared and fit for the task; being nearby is not evidence of driving competence. [...]

Treat driver rest as a planned part of freight operations rather than spare time left after deliveries are completed. [...]

Build traffic, loading, stops and customer tasks into delivery schedules so safety does not depend on making up time. [...]

Why personal care, realistic working conditions and reliable infrastructure belong in the same road safety conversation. [...]