Calling 112: Give the Location Before the Story

A caller may remember every detail of a collision and still struggle to explain where it happened. Chapter 11 makes calling for help an immediate responsibility. In India, 112 is the nationwide integrated emergency number for police, fire and health emergencies.

Start with what responders need to find you

Say that a road crash has occurred. Give the road, nearest junction or landmark, travel direction and, where relevant, the carriageway. On a divided highway, the wrong side can mean a different access route. Provide a map location if requested and if you can do so safely. Do not assume the operator already knows your precise position.

Describe observations without guessing

Explain how many people appear hurt, whether anyone is unresponsive and whether you can see fire or another danger. Say when you do not know. Listen to the questions and instructions rather than continuing a long account of blame or vehicle damage. Stay available for a callback.

Rehearse without making a test call

From a safe place, describe a familiar location to a family member. Can they identify the entrance or side of the road? Save emergency numbers and learn your phone’s calling controls beforehand. Never call an emergency line merely to practise. Preparation should make a real call clearer, not add work to the emergency service.

Reference: Ministry of Home Affairs: Emergency Response Support System.

About the book

This original article is inspired by Chapter 11, “The Knowledge That Saves Lives,” in HarGhar Se EkSainik by Syed Abdul Hakeem, Chairman of Hetch Foundation. The chapter brings the movement’s concern for every waiting family into emergency preparedness, responsible first response and practical learning. Explore the Chapter 10 appeal and learn more through Hetch Foundation.